The Belgian municipality of Lokeren is going to migrate to Office365. Through open and constructive conversations, a customized solution has been made, which will enable IT University to train the entire organization using Office365 and apply the New Learning. A knowledge analysis will be the start of this project to check what the current level of understanding Office365 is. Most employees will be eligible for eLearning training, but the staff with a low level of knowhow will follow a classroom training. This will ensure higher labor productivity and a better ROI.